FAQ's
Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make a change, please contact us within 1–2 hours of placing your order. After that, we cannot guarantee changes or cancellations.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a tracking number by email. You can use this to follow your package’s progress.
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Shipping
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times will vary depending on your location.
Q: How long does delivery take?
A: Standard shipping usually takes 3–7 business days domestically and 7–21 days internationally, depending on location. Express options may be available at checkout.
[5:05 PM, 9/1/2025] +92 317 6073434: Q: What if my package is delayed or lost?
A: We are not responsible for courier delays, but we’ll work with you to locate your package. If your order is confirmed lost, we’ll arrange a replacement or refund.
Q: Do I have to pay customs or import fees?
A: International customers may be subject to customs fees, import duties, or taxes, which are the responsibility of the buyer.
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Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14–30 days of delivery (depending on local laws). Items must be unused, in original packaging, and in resalable condition.
Q: How do I start a return?
A: Please email our support team with your order number and reason for return. We’ll provide instructions.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Q: When will I receive my refund?
A: Refunds are issued to your original payment method once we receive and inspect your return. Please allow up to 10 business days for processing.
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Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Is my payment information secure?
A: Yes, all payments are processed securely through Shopify’s encrypted payment system. We never store your card details.
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Products
Q: Are your products authentic?
A: Yes, all products sold on our site are 100% genuine and sourced directly from trusted suppliers.
Q: Do you offer product guarantees?
A: Yes, our products are guaranteed against manufacturing defects. Please contact us if you believe your item is faulty.
Q: What if an item is out of stock?
A: You can sign up for restock notifications on the product page. Some items may be limited edition and won’t return.
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Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save details, and access exclusive offers.
Q: How can I contact customer support?
A: You can reach us anytime via email at [your email], or through our Contact Us page. We aim to respond within 24 hours.
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General Policies
Q: Do you offer discounts or promotions?
A: Occasionally, yes. Subscribe to our newsletter or follow us on social media for updates.
Q: What if I receive the wrong item or a damaged product?
A: Contact us immediately with photos, and we’ll send a replacement or issue a refund.
Q: Do you offer wholesale or bulk orders?
A: Yes, please contact us directly for wholesale inquiries.