Shipping policy
Effective Date: [Insert Date]
At twentyone, we are committed to delivering your order as quickly and securely as possible. This Shipping Policy explains how we handle order processing, shipping times, costs, and responsibilities.
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1. Order Processing
• All orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been placed, and a shipping confirmation with tracking details once your order has been dispatched.
• Orders placed on weekends or public holidays will be processed the next business day.
• During peak periods, processing times may take longer.
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2. Shipping Rates & Delivery Times
• Shipping rates are calculated at checkout based on your delivery address, shipping method, and order size/weight.
• Estimated delivery times will be displayed at checkout. Delivery times are estimates and not guaranteed.
• Standard Shipping: [Insert timeframe, e.g., 3–7 business days within Ireland/UK]
• International Shipping: [Insert timeframe, e.g., 7–21 business days depending on destination]
• Delivery delays can occasionally occur due to customs, courier issues, or unforeseen circumstances.
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3. Shipping Destinations
• We currently ship to [Insert regions you serve: e.g., Ireland, UK, EU, Worldwide].
• If your country is not listed at checkout, please contact us at [Insert Email Address].
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4. Customs, Duties & Taxes
• Customers outside of Ireland may be subject to import duties, taxes, or customs fees.
• These charges are the customer’s responsibility and are not included in our shipping fees.
• twentyone is not responsible for delays caused by customs processes.
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5. Order Tracking
• Once your order has shipped, you will receive tracking details via email.
• Please allow up to 48 hours for tracking information to update.
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6. Shipping Issues & Lost Packages
• twentyone is not responsible for lost, stolen, or delayed packages once they have been handed over to the courier.
• If your tracking shows “delivered” but you have not received your package, please contact the courier directly.
• We will, however, assist you in resolving any shipping issues where possible.
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7. Incorrect Shipping Information
• Customers are responsible for providing accurate shipping information at checkout.
• twentyone is not responsible for orders shipped to incorrect addresses provided by the customer.
• If you notice an error in your address, please contact us immediately at [Insert Email Address]. If your order has not yet been dispatched, we will try to correct it.
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8. Damaged Packages
If your order arrives damaged:
• Take clear photos of the packaging and products.
• Contact us within 48 hours at [Insert Email Address].
• We will assess the issue and arrange a replacement or refund where applicable.
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9. Split Shipments
In some cases, items in your order may be shipped separately to ensure faster delivery. You will not be charged additional shipping fees for split shipments.
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10. Changes to This Policy
We may update this Shipping Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”
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11. Contact Us
For questions about shipping, please contact:
twentyone
Email: [Insert Email Address]
Address: [Insert Business Address]