Privacy policy
At twentyone, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through our website shoptwentyone.com
Please read this policy carefully to understand our views and practices regarding your personal information.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. Information We Collect
When you visit or purchase from twentyone, we may collect the following information:
a) Personal Information You Provide
• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment information (processed securely through third-party payment processors; we do not store full card details)
b) Automatically Collected Information
When you use our Site, we may collect certain information automatically, including:
• Your IP address
• Browser type and version
• Device information
• Operating system
• Cookies and usage data (see Section 6)
c) Order Information
When you make a purchase, we collect information related to your order, such as product details, payment confirmation, and shipping updates.
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2. How We Use Your Information
We may use your personal information to:
• Process and fulfill your orders
• Communicate with you about your orders, returns, or customer support inquiries
• Send you promotional emails, offers, and product updates (if you have opted in)
• Improve and optimize our Site and services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with applicable laws and regulations
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3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
• Service Providers: We may share your information with trusted third-party companies that help us operate our business (e.g., payment processors, shipping carriers, Shopify, marketing platforms).
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.
4. Payments
All payments on our Site are securely processed through third-party providers such as Shopify Payments, PayPal, or Stripe. We do not store your full payment card information.
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5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
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6. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content. You can control or disable cookies through your browser settings, but some parts of the Site may not function properly if cookies are disabled.
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7. Your Rights
Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data in a portable format
If you wish to exercise these rights, please contact us at [Insert Contact Email].
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8. Security of Your Information
We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use industry-standard security measures, we cannot guarantee absolute security.
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9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
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10. Children’s Privacy
Our Site is not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.
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11. International Users (GDPR & Other Regulations)
If you are accessing our Site from the European Economic Area (EEA), the United Kingdom, or other regions with privacy laws, you have additional rights under GDPR. twentyone is the data controller of your personal information.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Effective Date.”
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13. Contact Us
If you have any questions about this Privacy Policy, please contact us