Terms of service

Effective Date: [Insert Date]

These Terms of Service (the “Terms”) govern your access to and use of the website, products, and services provided by twentyone (the “Site” and “Services”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase our products.

Nothing in these Terms is intended to limit your statutory consumer rights. If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under applicable consumer law.

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1) About Us & Contact

twentyone is a trading name of [Insert Legal Entity Name], registered in [Insert Country].
Registered address: [Insert Business Address].
Email: [Insert Contact Email].
VAT/Company No.: [Insert VAT/Company Number].

Customer support is available via email. We aim to respond within 2–3 business days.

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2) Acceptance of These Terms

By using the Site, creating an account, or placing an order, you confirm that you (i) have read and agree to these Terms and our Privacy Policy, Returns & Refund Policy, and Shipping Policy, and (ii) have the legal capacity to enter into a binding contract. We may update these Terms from time to time. The revised version will be effective when posted with a new “Effective Date.” Continued use of the Site constitutes acceptance of the updated Terms.

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3) Eligibility

You must be at least 18 years old to purchase products. If you are under 18, you may use the Site only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

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[1:11 AM, 8/30/2025] +92 317 6073434: 4) Accounts

You may create an account to streamline checkout and view order history. You are responsible for safeguarding your login credentials and for all activities under your account. Notify us promptly if you believe your account has been compromised. We may suspend or terminate accounts that violate these Terms.

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5) Orders & Contract Formation

All orders are offers to purchase products. We may accept or decline any order for any lawful reason. The contract of sale is formed when we dispatch the product(s) and send you a shipping confirmation email. We may cancel orders, without liability, if (for example) a product is unavailable, fraud is suspected, pricing/description errors occur, or you breach these Terms. If we cancel after charging you, we w…
[1:11 AM, 8/30/2025] +92 317 6073434: 7) Payments

We accept the payment methods shown at checkout (e.g., Shopify Payments, credit/debit cards, PayPal). Payments are processed by third-party processors; we do not store full card details. You authorize us to charge your payment method for the order total, including taxes, shipping, and any applicable duties. Orders may be subject to verification or cancellation if payment cannot be processed.

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8) Shipping & Delivery

Shipping options, costs, and estimated timelines are shown at checkout and further detailed in our Shipping Policy. Delivery times are estimates only and are not guaranteed. International orders may incur customs duties/taxes payable by you. Title to goods passes upon delivery to the address you provide (or when you collect from the carrier, as applicable), except where you arrange your own carrier; in that case, title and risk may pass when goods are handed to your carrier. See our Shipping Policy for full details.

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9) Risk of Loss

For consumer orders shipped by us, risk of loss passes to you once you or a person indicated by you acquires physical possession of the goods. If you appoint your own carrier (not offered by us), risk may pass when the goods are handed to that carrier.

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10) Returns, Refunds & Exchanges

Your rights and our procedures are set out in our Returns & Refund Policy. Hygiene-sensitive products (e.g., opened grooming products or fragrances) are not eligible for return unless faulty. Shipping costs are non-refundable unless otherwise required by law or where we made an error. Nothing in our policy affects your statutory rights.

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11) Product Information, Safety & Use

We take care to present product descriptions, ingredients, usage directions, and warnings accurately. Always read labels and perform a patch test before first use, particularly for fragrances, skincare, and grooming products. Discontinue use if irritation occurs. Keep out of reach of children. Products are for personal use only and not for resale. Results may vary. If you have specific health concerns, consult a qualified professional before use.

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12) Digital Products & Downloads (if offered)

For digital content not supplied on a tangible medium (e.g., e-books, courses, downloads), by starting the download/stream you acknowledge that you lose the statutory right to withdraw once performance has begun with your express consent. We may use reasonable technical measures (e.g., watermarks, access limits) to protect our intellectual property. Unauthorized sharing is prohibited.

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13) Gift Cards & Store Credit (if offered)

Gift cards and store credit are redeemable only on the Site and cannot be exchanged for cash except where required by law. Lost or stolen cards will not be replaced except with proof of purchase and at our discretion. Expiry dates and additional terms (if any) are stated at purchase and will comply with applicable law in your country/region.

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14) Promotions, Discount Codes & Bundles

Promotions and discount codes are subject to their stated terms, are non-transferable, cannot be redeemed for cash, and may not be combined unless expressly allowed. We may cancel, modify, or suspend promotions at any time. If you return items purchased with a promotion, your refund may reflect the promotional value actually paid.

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15) Pre-Orders & Backorders (if offered)

Estimated availability dates for pre-order/backorder items are subject to change. We may authorize or capture payment at the time of order, depending on the payment method. If we cannot fulfill a pre-order within a reasonable period, we will notify you and offer alternatives or a refund.

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16) User Content & Reviews

If you post reviews, photos, or other content (“User Content”), you grant twentyone a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, distribute, display, and create derivative works from the User Content in connection with the Site, marketing, and social media, in any media now known or later developed, for as long as the content is available to us. You represent that you own or have permission to use the User Content, and that it is accurate and not misleading or unlawful. We may remove or edit User Content at our discretion.

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17) Prohibited Uses

You agree not to: (a) use the Site for any unlawful purpose; (b) violate any applicable laws or regulations; (c) infringe the rights of others; (d) transmit viruses or malicious code; (e) scrape, crawl, or harvest data without permission; (f) circumvent security features; (g) interfere with or disrupt the Site or Services; (h) use the Site to advertise or solicit without our prior written consent.

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18) Intellectual Property

All content on the Site, including text, graphics, logos, images, product names, and software, is owned by or licensed to twentyone and is protected by intellectual property laws. “twentyone” and related marks, logos, and trade dress are trademarks or trade names of twentyone. You may not use our trademarks without our prior written consent. You may not copy, reproduce, distribute, modify, or create derivative works from the Site content except for your personal, non-commercial use, and always subject to these Terms.

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19) Third-Party Services & Links

The Site may contain links to third-party websites or integrate third-party tools (e.g., payment processors, analytics). We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms and privacy policies.

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20) Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected. This disclaimer does not affect warranties that cannot be excluded under applicable law.

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21) Limitation of Liability

To the maximum extent permitted by law, twentyone and its directors, officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses arising from or related to your use of the Site or purchase/use of products, whether based in contract, tort, or otherwise—even if we have been advised of the possibility of such damages. Our total liability for any claim will not exceed the amount you paid to us for the product(s) giving rise to the claim, or €100, whichever is greater. These limitations do not apply where prohibited by law.

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22) Indemnification

You agree to indemnify, defend, and hold harmless twentyone and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your breach of these Terms, (b) your misuse of the Site or products, or (c) your violation of any law or the rights of a third party.

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23) Force Majeure

We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, extreme weather, pandemics, labor disputes, utility failures, internet outages, cyberattacks, war, terrorism, governmental actions, or failures of suppliers or carriers.

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24) Governing Law, Disputes & Online Dispute Resolution

These Terms are governed by the laws of Ireland, without regard to conflict-of-laws principles. If you are a consumer in the EEA/UK, you may benefit from mandatory consumer protections in your country of residence. We encourage you to contact us first to resolve any issue. If we cannot resolve a dispute, the courts of Ireland will have non-exclusive jurisdiction. Consumers in the EU may also use the European Commission’s Online Dispute Resolution (ODR) platform to seek resolution.

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25) Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties. Sections intended to survive termination (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive.

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26) Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

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27) Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

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28) Entire Agreement; No Waiver

These Terms, together with our Privacy Policy, Returns & Refund Policy, and Shipping Policy, constitute the entire agreement between you and twentyone regarding the Site and products. Our failure to enforce any right or provision is not a waiver of such right or provision.

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29) Contact Us

twentyone
Email: [Insert Contact Email]
Address: [Insert Business Address]

If you have any questions about these Terms, please contact us before placing an order.